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Thu, Feb 29


Horace Mann

Laurie Guest - Bust Out of Service Fatigue Keynote Kickoff Event

Join us for our 2024 kickoff event where Laurie helps us bust out of Service Fatigue! Service fatigue is the exhaustion leaders and staff (and even customers) feel that prevents them from delivering (or appreciating) excellent customer service experiences.

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Laurie Guest - Bust Out of Service Fatigue Keynote Kickoff Event
Laurie Guest - Bust Out of Service Fatigue Keynote Kickoff Event

Time & Location

Feb 29, 2024, 7:30 AM – 9:30 AM

Horace Mann, 1 Horace Mann Plaza, Springfield, IL 62715, USA

About the event

Let's use our extra day in 2024 to kick off the year in a big way!

Join us for our 2024 kickoff event at Horace Mann with keynote speaker and author Laurie Guest, CSP, CPAE! 

Are you ready to "armor up" and bust out of service fatigue?  Laurie will show how to have the energy you need to do the job right and the attitude to deliver it in an amazing fashion.  Every.Single.Time.

This keynote will provide an increased awareness of which technique you use, and its level of effectiveness, as the first step in busting out!

Laurie has decades of experience in customer service excellence.  As a Midwest farmer's daughter, Laurie learned to master the art of customer engagement at just 9 years old, selling more sweet corn than her competition. Today, her sought-after keynote programs on delivering exceptional customer service experiences —as informative as they are entertaining —have helped thousands of leaders and teams across a variety of industries.

Laurie's programs reveal the customer service essentials that everyone on the team, from CEOs to front-line staff, must know to stand out in the marketplace. Delivered in her signature relatable style, a keynote program from Laurie is certain to be a valuable, memorable experience for everyone.

Laurie will be offering her Get the Bust Out of Service Fatigue Frontline Toolkit with special EVENT DAY ONLY pricing!  This toolkit will be everything you need to take her tips back to share with your organization and staff.


Horace Mann is generously offering complimentary parking in their lot to the north of Horace Mann, located between 7th-9th Street on Jefferson.

7:30am-8:00am - Registration, Networking and Light Refreshments

8:00am-9:00am - Keynote by Laurie Guest

9:00am-9:30am - Q&A, Kits for Sale and Networking


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