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WOW Award Winner: Jenny Frye, Patient Access Specialist Springfield Clinic Ophthalmology Department
April 23, 2025, Springfield, IL - The Central Illinois Customer Service Association (CILCSA) presents WOW Award to Jenny Frye, Patient...
Apr 30
The Impact of Customer Service on a Business (Event Recap)
Customer service is more than just a business buzzword—it’s the heart of how companies connect with their clients and communities. CILCSA...
Nov 20, 2024
How a "Cherry on Top" Approach Transformed Client Experience: A Story from Damon Priddy Insurance & Financial Services
At CILCSA, we know that the best client service goes beyond just meeting expectations – it’s about creating memorable, thoughtful...
Nov 8, 2024
Business in the 217: CILCSA's Amy Beadle discusses what the organization does, how you can nominate people for a WOW Awards, why being kind is so important and more!
Trent R. Nelson spoke with CILCSA's Amy Beadle about what the organization does, how you can nominate people for a WOW Awards, why being...
Nov 6, 2024
Spotlight on Customer Service: Nominate for the CILCSA WOW Award
In this fast-paced world, occasionally you come across someone who is a shining example of what it means to make a difference. Nominate...
Nov 1, 2024
Celebrating CILCSA Board Member Desi Logsdon: A Beacon of Corporate Citizenship
Today, we’re shining a spotlight on an exceptional leader and advocate for community engagement—Desi Logsdon, senior vice president of...
Oct 28, 2024
Austin Sidney Palmer with Palmer Tire & Auto Service Receives the WOW Award!
We are thrilled to announce that Austin Sidney Palmer, from Palmer Tire & Auto Service, has been awarded the prestigious WOW Award ,...
Oct 24, 2024
CILCSA Welcomes World-Renowned Keynote Speaker to Springfield
Michael and Amy recently joined Beni on the couch at NewsChannel 20 to share some exciting news—a world-renowned speaker is coming to...
Sep 18, 2024
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