At CILCSA, we’re proud to celebrate individuals who go above and beyond to create WOW moments. Those extraordinary acts of service make our community shine. Our latest WOW Award recipient, Candy Loyd of Chick-fil-A in Springfield, Illinois, exemplifies what it means to serve with heart, dedication, and joy. Candy’s nominator stated that “Candy has shown what true customer service looks like—not simply in what she does, but in the spirit with which she does it. From the beginn

This year’s CILCSA Summit 2025: The WOW Effect  marked a major milestone of ten incredible years celebrating WOW moments in Central Illinois! The event brought together business leaders, service professionals, and community advocates from across the region for a day filled with inspiration, connection, and growth. Our Keynote Speaker of 2025 Back by popular demand, Jack Stahlmann kicked off the CILCSA Summit 2025 with his newest keynote, “The Upside: Navigating Negativity in

The Central Illinois Customer Service Association (CILCSA) presents WOW Award to Lindsey Huff from BJ Grand Salon and Spa in Springfield, Illinois! Congratulations to Lindsey Huff, our 2nd Quarter WOW Award Recipient! Lindsey went above and beyond to support a fellow board member during a deeply personal struggle following major health issues. From the first interaction, Lindsey made her feel seen, supported, and truly cared for — offering not just expert advice and service,

Monday September 8, the Central Illinois Customer Service Association was proud to host a special fundraiser at the Route 66 Drive-In....

April 23, 2025, Springfield, IL - The Central Illinois Customer Service Association (CILCSA) presents WOW Award to Jenny Frye, Patient...

Customer service is more than just a business buzzword—it’s the heart of how companies connect with their clients and communities. CILCSA...

At CILCSA, we know that the best client service goes beyond just meeting expectations – it’s about creating memorable, thoughtful...

Trent R. Nelson spoke with CILCSA's Amy Beadle about what the organization does, how you can nominate people for a WOW Awards, why being...