top of page

Recognize Excellence

Smile, You're in Springfield, Illinois!

The "WOW" Award

Central Illinois Customer Service Association Wow Award in Springfield, Illinois

The “WOW” Award, sponsored by 92.7 WMAY, is our opportunity to recognize those unsung heroes that lift our spirits and inspire us through their simple or extraordinary acts of kindness or superior customer service.

By recognizing those who make a difference in our lives, we are challenged to think about how we can do the same for others.  It’s often not even what we do, but how we do it.  Together, one personal encounter at time, we can make our Springfield a happier place to be.  A place where people feel respected, included, and welcomed.

If you know a community member who deserves to be recognized for their extraordinary act of kindness or superior customer service, please take a few moments to nominate them today!

Central Illinois Customer Service Association WOW Award in Springfield, Illinois, sponsored by 92.7 WMAY

“Whenever you see the opportunity to create a WOW moment, act on it!”

— Shep Hyken

Who Should Be Nominated?

Your nominee could be someone in your company, but we hope you’ll think beyond that.  Is there someone who regularly crosses your path who makes you smile, made a difficult situation easier, or performed an unexpected act of thoughtfulness.

How do I Nominate Someone?

Click on the button above and download the form.

Submission information can be found at the bottom of the form. All nominations are presented to CILCSA’s Advisory Committee for a thorough review before a winning nomination is selected by vote.  While all nominees are recognized for their outstanding customer service, the WOW award winners are recognized, typically at their workplace, with a personal presentation by members of CILCSA’s Board of Directors.   

How will I know my nomination was received?

Upon submission you will receive a confirmation via phone or e-mail within a few days.  If you do not, please contact Julie Davis at or 217-836-3123.


Please fill out the form completely.  We can not process nominations with information missing.


Please fill out the form completely.  We can not process nominations with information missing.

Thanks for submitting!

CILCSA Subscribe for Event Updates Background

Subscribe for Event Updates

Stay up-to-date on upcoming networking and educational opportunities.

Thanks for subscribing!

bottom of page