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Get to Know CILCSA

Smile, You're in Springfield, Illinois!

Media Kit

Central Illinois Customer Service Association Media Kit in Springfield, Illinois

Central Illinois Customer Service Association Mission

CILCSA is a non-profit 501(c)(6) entity that is committed to improving customer service in the organizations, businesses, and surrounding communities of Springfield, Illinois (Central Illinois).  CILCSA believes that together, Central Illinois has a better chance of making a difference by leveraging and sharing each other’s experiences and successes to make our community the friendliest community in Illinois!



PO Box 2644
Springfield, IL  62708

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Both individual and corporate memberships are available

Professional Development:

Quarterly professional development opportunities

Networking Opportunities

Monthly networking and idea sharing opportunities with fellow business professionals

Leadership Skills:

Develop leadership skills through potential volunteer roles and exposure to concepts that may not be available in your current position


CILCSA Promotes Austin Hatch on WICS News

CILCSA - Live on WMAY Radio

Springfield Clinic Announces WOW Winner



Michael Thomas, Board President of Central Illinois Customer Service Association in Springfield, Illinois

Michael Thomas, Board President
Express Employment Professionals

Michael Thomas was appointed as President to the non-profit’s Board of Directors on January 1, 2023.

“The mission of CILCSA resonates with me on a deeply personal level,” Thomas said.  “I believe that great customer service is the key to growth in any community.  CILCSA has been delivering quality customer service programs since 2015 and I look forward to leading our charge for the future.”

Thomas is the Business Relationship Manager for Express Employment Professionals in Springfield.  He focuses his free time on community service, servicing organizations such as United Way and the Salvation Army. Michael and his wife Rachel reside in Springfield and have three children.

Thomas replaces outgoing President Lisa Nardi, who will remain on the CILCSA Board of Directors.  “It has been an honor to serve CILCSA as Board President and I look forward to working with Michael and the rest of the board to help make Springfield the friendliest city in Illinois,” said Nardi who is also the Dual Director of Sales at Ehrhardt Hospitality – Residence Inn & SpringHill Suites in Springfield.

DIRECT:  217.816.2127

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.”

— Douglas Adams

Meet Our Board

Customer Service Association in Springfield, Illinois

Advisory Committee

Damon Brown

Bridget Ingebrigtsen

Jenny Bringuet

Steve Miller

Sara Vanhala

Kelly Gust

Kim Leistner Root

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