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CILCSA Resources

Smile, You're in Springfield, Illinois!

Videos, Downloads, Links

Central Illinois Customer Service Association Resources in Springfield, Illinois

May 5, 2022

Champion Customer Service Presentation:

Aaron Davis

DOWNLOAD

March 16, 2022

Dr. Callahan’s Presentation:

Dr. Charles Callahan

DOWNLOAD

Nov. 23, 2021

Capital City Improv Troupe Handout

Capital City Improv Troupe

DOWNLOAD

October 7, 2021

Ron Culberson's Keynote Handout

Do it Well. Make it Fun.

DOWNLOAD

April 21, 2021

Carla Harris & Bill Rancic

Leadership Development Broadcast

REGISTER HERE

March 26, 2021

Team Building Exercises

Team Building Activities

DOWNLOAD

Feb. 2, 2021

David Swilhart Workshop

Maxwell Method of Speaking

DOWNLOAD

Dec. 1, 2020

CILCSA Proposal & Offer

Next Steps Coaching, LLC

DOWNLOAD

Sept. 23, 2020

Habitat for Humanity Builds Pandemic

2020...The Year That it Was

DOWNLOAD

Aug. 7, 2020

COVID-19 Saftey Graphics & Signage

COVID Saftey Graphics

DOWNLOAD

June 23, 2020

Phase 4 Guidelines

Phase 4 Opening Guidelines

DOWNLOAD

April 14, 2020

Picking Up the Pieces: Rebuilding Your Team

Picking Up the Pieces:

Rebuilding Your Team

DOWNLOAD

March 24, 2020

COVID-19 Response 

Pam Fraizer -

All in One Laundry Center

DOWNLOAD

Feb. 5, 2020

10 Cent Decision

The 10 Cent Decision

by Laurie Guest

DOWNLOAD

May 9, 2019

Servicetopia Handouts

Servicetopia by Jason Young

DOWNLOAD

“Do what you do SO WELL that they will want to see it again…and bring their friends.”

— Walt Disney

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