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Laurie Guest: The Ten Cent Decision

For nearly three decades, Laurie Guest has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Springfield’s CILCSA was honored to have this remarkable speaker as this year’s kickoff educational event. Laurie’s knack for getting to the essentials of exceptional customer service meant everyone in attendance not only understood her approach, but be was able to leave the event and immediately implement her strategies for improvement.

With a presentation that was fun and relatable —not canned or “over rehearsed” —Laurie’s engaging and entertaining program delivered both real-time interaction with our audience, but also a surprising dose of humor, too!

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