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How a "Cherry on Top" Approach Transformed Client Experience: A Story from Damon Priddy Insurance & Financial Services
At CILCSA, we know that the best client service goes beyond just meeting expectations – it’s about creating memorable, thoughtful...
Nov 8, 2024
Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
“The Amazement Revolution” – Shep Hyken A Forward by Steve Peralta, VP/CXO Bank of Springfield & CILCSA Board Member One of many common...
Mar 31, 2023
Warm Call Transfers Should Become a Standard….Not Optional Practice
Question: If a customer visits your business location to meet with one of your employees, do you assist said customer to the employee’s...
Feb 28, 2023
Disruption Is a Perfect Time to Reset Your Service Levels
by Laurie Guest We have never seen anything like this: a total disruption of our world. This pandemic has impacted our daily lives from...
Apr 9, 2020
Five Reminders to Help Create a Meaningful Customer Experience During a Crisis
-Steve Peralta, BOS Vice President & Customer Experience Officer, CILCSA Board Member As numbers of exposed Covid-19 cases continue to...
Mar 26, 2020
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