Mar 31, 2023CUSTOMER SERVICESeven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience“The Amazement Revolution” – Shep Hyken A Forward by Steve Peralta, VP/CXO Bank of Springfield & CILCSA Board Member One of many common...
Feb 28, 2023CUSTOMER SERVICEWarm Call Transfers Should Become a Standard….Not Optional PracticeQuestion: If a customer visits your business location to meet with one of your employees, do you assist said customer to the employee’s...
Apr 9, 2020CUSTOMER SERVICEDisruption Is a Perfect Time to Reset Your Service Levelsby Laurie Guest We have never seen anything like this: a total disruption of our world. This pandemic has impacted our daily lives from...
Mar 26, 2020CUSTOMER SERVICEFive Reminders to Help Create a Meaningful Customer Experience During a Crisis-Steve Peralta, BOS Vice President & Customer Experience Officer, CILCSA Board Member As numbers of exposed Covid-19 cases continue to...