The Central Illinois Customer Service Association is proud to present our newest WOW Award Winner, Rachel Lewis of Mel-O-Cream, Fairhills Mall store! Rachel is a shining example of what the WOW Award is truly about! Thank you Rachel for providing such outstanding service to your customers. That genuine care landed her not one, but three nominations this quarter! Here is what one of Rachel’s nominators had to say, “Rachel is personable, knows her customers and is happy to

Celebrating our most recent WOW Award Winner, Cheryl Churchill of Acadia on the Hill! At CILCSA, the WOW Award shines a spotlight on individuals who go above and beyond to make a meaningful difference in the lives of others. These are the people who lead with compassion, step up when it matters most, and embody the very best of care and service. We are proud to present Cheryl Churchill as our WOW Award winner, recognizing the meaningful impact she brings to those she serves.

The Central Illinois Customer Service Association (CILCSA) presents WOW Award to Lindsey Huff from BJ Grand Salon and Spa in Springfield, Illinois! Congratulations to Lindsey Huff, our 2nd Quarter WOW Award Recipient! Lindsey went above and beyond to support a fellow board member during a deeply personal struggle following major health issues. From the first interaction, Lindsey made her feel seen, supported, and truly cared for — offering not just expert advice and service,

April 23, 2025, Springfield, IL - The Central Illinois Customer Service Association (CILCSA) presents WOW Award to Jenny Frye, Patient...

At CILCSA, we know that the best client service goes beyond just meeting expectations – it’s about creating memorable, thoughtful...

Trent R. Nelson spoke with CILCSA's Amy Beadle about what the organization does, how you can nominate people for a WOW Awards, why being...

In this fast-paced world, occasionally you come across someone who is a shining example of what it means to make a difference. Nominate...

Today, we’re shining a spotlight on an exceptional leader and advocate for community engagement—Desi Logsdon, senior vice president of...

Michael and Amy recently joined Beni on the couch at NewsChannel 20 to share some exciting news—a world-renowned speaker is coming to...