The CILCSA Fireside Chat What an incredible night celebrating the close of 2025 and our 10-year anniversary at the CILCSA Fireside Chat! Mark Forinash of Caf é Moxo shared his story that was truly inspiring. We’re grateful he not only shared it with us, but that we get to have a business owner like him in our community. A Story of Strength and Service Mark Forinash, owner of Café Moxo, has faced more challenges than most in bringing his dream of owning a restaurant to fruiti

This year’s CILCSA Summit 2025: The WOW Effect  marked a major milestone of ten incredible years celebrating WOW moments in Central Illinois! The event brought together business leaders, service professionals, and community advocates from across the region for a day filled with inspiration, connection, and growth. Our Keynote Speaker of 2025 Back by popular demand, Jack Stahlmann kicked off the CILCSA Summit 2025 with his newest keynote, “The Upside: Navigating Negativity in

Monday September 8, the Central Illinois Customer Service Association was proud to host a special fundraiser at the Route 66 Drive-In....

Customer service is more than just a business buzzword—it’s the heart of how companies connect with their clients and communities. CILCSA...

Michael and Amy recently joined Beni on the couch at NewsChannel 20 to share some exciting news—a world-renowned speaker is coming to...

A big thank you to everyone who joined us last week at the David Jones Less Stress and More Customer Service Success keynote hosted by...

Catch Todd and Michael from CILCA on Newschannel 20 Marketplace discussing our exciting upcoming event at the UIS Student Union Center on...

Missed our Keynote Kickoff with Laurie Guest last week? Here's a quick recap!  Dive into Laurie's insights on busting out of the ordinary...

Laurie has decades of experience in customer service excellence. As a Midwest farmer's daughter, Laurie learned to master the art of...