At CILCSA, we’re proud to celebrate individuals who go above and beyond to create WOW moments. Those extraordinary acts of service make our community shine. Our latest WOW Award recipient, Candy Loyd of Chick-fil-A in Springfield, Illinois, exemplifies what it means to serve with heart, dedication, and joy. Candy’s nominator stated that “Candy has shown what true customer service looks like—not simply in what she does, but in the spirit with which she does it. From the beginn

The Central Illinois Customer Service Association (CILCSA) presents WOW Award to Lindsey Huff from BJ Grand Salon and Spa in Springfield, Illinois! Congratulations to Lindsey Huff, our 2nd Quarter WOW Award Recipient! Lindsey went above and beyond to support a fellow board member during a deeply personal struggle following major health issues. From the first interaction, Lindsey made her feel seen, supported, and truly cared for — offering not just expert advice and service,

April 23, 2025, Springfield, IL - The Central Illinois Customer Service Association (CILCSA) presents WOW Award to Jenny Frye, Patient...

Trent R. Nelson spoke with CILCSA's Amy Beadle about what the organization does, how you can nominate people for a WOW Awards, why being...

🎉 Congratulations to Elissa GoldbergBelle with It's a Wrap Gifts and Promotions on winning the WOW Award presented by Capitol City Now!...

Join us in celebrating our latest “WOW” Award Winner, Orion Marty with Damon Priddy State Farm! Words from Damon Priddy, Orion's...

We want YOUR nominations for our next WOW Award recipient! Check out Michael Thomas and Julie Davis on News Channel 20 Marketplace and...

Congratulations to Margo Barregarye of Springfield Clinic for her recognition as the Central Illinois Customer Service Association’s WOW...

"Every patron that enters through the doors is greeted with an enthusiastic welcome and smile. Marcus makes sure every customer is seen...