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Smile, You're in Springfield, Illinois!

Our mission: to make Springfield the friendliest city in Illinois

Upcoming CILCSA Events

Customer Service Association in Springfield, Illinois

National Keynote Speaker for National Customer Service Week
National Keynote Speaker for National Customer Service Week
Kickoff National Service Week with us as we bring in a National Keynote Speaker. More details to come!
October 2024
Location is TBD

"The better you are at surrounding yourself with people of high potential, the greater your chance for success."
— John C. Maxwell, Author

Central Illinois Customer Service Association WOW Award in Springfield, Illinois
Christine Goleman WOW Award Winner in Springfield, Illinois

WOW Winner: Christine Goleman

Advanced Healthcare

Bernedette Wallace WOW Award Winner in Springfield, Illinois

WOW Winner: Bernedette Wallace

McDonald's South 6th St.

What is the WOW Award?

The “WOW” Award, presented by Capitol City Now, is our opportunity to recognize those unsung heroes that lift our spirits and inspire us through their simple or extraordinary acts of kindness or superior customer service.  All nominations are presented to CILCSA’s Advisory Committee for a thorough review before a winning nomination is selected by vote.  Winners are recognized, typically at their workplace, with an award delivered personally by members of CILCSA’s Board of Directors.

By recognizing those who make a difference in our lives, we are challenged to think about how we can do the same for others.  It’s often not even what we do, but how we do it.  Together, one personal encounter at a time, I can make Springfield a happier place to be.  A place where people feel respected, included, and welcomed.

If you know a community member who deserves to be recognized for their extraordinary act of kindness or superior customer service, nominate them today!

Capitol City Now Springfield, Illinois

"As the saying goes, people may not remember what you said or did, but they will remember how they made you feel".
— Steve Miller in his nomination of Brad Hanson for the WOW Award

Join us in celebrating our newest “WOW” Award Winners

“Seems like such a simple, easy gesture, but if you saw everything he went through it was definitely a WOW moment.”
— Andrew Bartlett in his nomination of Steve Wade for the WOW Award

Spotlight on Our Members

CILCSA Members...we appreciate you!

Getting to Know MASCO Packaging

with Jeff Dillman and Cress Maddon

MASCO Packaging is a local, family, female owned business focusing on all packing products, from tape to boxes and void fill, they have you covered.  Jeff and Cress share how their excellent team from back of house to sales work with incredible team effort to meet their customer needs, even in the face of supply chain shortages.  Organization, team work and constant communication keep them running at a high level.  Learn more as they tell their story.

“WOW Customer Experiences are about meaningful details, they are unique, and not part of a mechanical scripted process. They are unique gestures, not born out of rules or “best practices,” but as an expression of your company’s culture, its shared values, and ideals.”
— Javier Munoz, Coach and Happiness Alchemist


Central Illinois Customer Service Association

We are committed to improving service in our organizations, businesses and in Springfield, Illinois (Central Illinois).  We believe that together, we have a better chance of making a difference by leveraging and sharing each other’s experiences and successes to make Springfield the “Friendliest City”.


Both individual and corporate memberships are available

Professional Development:

Quarterly professional development opportunities

Networking Opportunities

Monthly networking and idea sharing opportunities with fellow business professionals

Leadership Skills:

Develop leadership skills through potential volunteer roles and exposure to concepts that may not be available in your current position

A special thank you to Andrew Bartlett with OOT Box Media for putting these incredible videos together!

“To the CILCSA Team, you ROCK!  You live and breathe GREAT customer service.  I was greeted by name today from almost every Board member.  That really impressed me and made me feel special.”
— Colleen Stone, Habitat for Humanity

What Our Members are Saying

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