Sergeant Travis Schaal Honored with CILCSA WOW Award for Extraordinary Service and Community Impact
The Central Illinois Customer Service Association (CILCSA) is proud to recognize Sergeant Travis Schaal of the Chatham Police Department as our Quarter 3 WOW Award winner!
Sergeant Schaal is a shining example of what the WOW Award is all about! For more than a decade, he has gone above and beyond to protect lives, build relationships, and make a lasting difference in the Chatham community.
Beyond responding to emergencies, Sergeant Schaal dedicates his time to educating families, protecting children, mentoring young people, and strengthening community relationships. His compassion and commitment to service extend far beyond the badge.
In 2025, his compassion and crisis intervention training helped save the life of a young woman experiencing a mental health crisis, earning him the Illinois Crisis Intervention Team Officer of the Year Award. His lifesaving efforts have also been recognized by the American Heart Association and the Illinois State Fraternal Order of Police.
Here is what his WOW Award nominator had to say:
"Sergeant Schaal has built a reputation for preventing crises, educating families, and creating lasting relationships that strengthen the community long before an emergency occurs."
Whether saving a life, helping a child, or supporting someone through a difficult moment, Sergeant Schaal demonstrates the extraordinary difference one person can make through compassion and a genuine heart for service.
Please join us in congratulating Sergeant Travis Schaal on this well-deserved recognition!
If you know someone like Sergeant Schaal, we would love to hear from you! Nominate our next WOW Award winner so we can recognize their exceptional impact and service.
Thank you to Capitol Media Group and CapitolCityNow.com for being our generous WOW Award sponsor!
About Central Illinois Customer Service Association (CILCSA):
CILCSA is committed to improving service in our organizations, businesses and in the Springfield, Illinois (Central Illinois) area. We believe that together, we have a better chance of making a difference by leveraging and sharing each other’s experiences and successes to make Springfield the “Friendliest City.”
Interested in getting involved?
