We're thrilled to share a captivating video that captures the essence of our vibrant community! John McGivern takes you on a journey...

The Central Illinois Customer Service Association (CILCSA), a 501c (6) non-profit entity committed to improving service in organizations...

Springfield Clinic was recognized by the Business Intelligence Group as an Organization of the Year for their 2023 Excellence in Customer...

Another great board meeting this morning! Missing a couple, but do want to take this opportunity to welcome Andrew Bartlett to our board....

On Friday, February 3, 2023, Michael Thomas (President of CILCSA’s Board of Directors) and Steve Peralta (Founding Member of CILCSA) were...

As this week marks our National Customer Service Appreciation Week (NCSW) celebration, the Central Illinois Customer Service Association...

Our friends over at OOT Box Media, LLC invited our very own Steve Peralta “inside the box” recently. To learn more about Andrew Bartlett...

Businesses in Springfield and Sangamon County are encouraged to take the ALL IN 4U pledge, a new health and safety initiative organized...

CILCSA Corporate Member, BOS, Adapts CX Approach During Covid 19 to Serve Customers and Keep Employees Safe A few weeks ago, CILCSA...