At CILCSA, we’re proud to celebrate individuals who go above and beyond to create WOW moments. Those extraordinary acts of service make our community shine. Our latest WOW Award recipient, Candy Loyd of Chick-fil-A in Springfield, Illinois, exemplifies what it means to serve with heart, dedication, and joy. Candy’s nominator stated that “Candy has shown what true customer service looks like—not simply in what she does, but in the spirit with which she does it. From the beginn