The Central Illinois Customer Service Association is proud to present our newest WOW Award Winner, Rachel Lewis of Mel-O-Cream, Fairhills Mall store! Rachel is a shining example of what the WOW Award is truly about! Thank you Rachel for providing such outstanding service to your customers. That genuine care landed her not one, but three nominations this quarter! Here is what one of Rachel’s nominators had to say, “Rachel is personable, knows her customers and is happy to