The Central Illinois Customer Service Association (CILCSA) is proud to recognize Sergeant Travis Schaal of the Chatham Police Department as our Quarter 3 WOW Award winner! Sergeant Schaal is a shining example of what the WOW Award is all about! For more than a decade, he has gone above and beyond to protect lives, build relationships, and make a lasting difference in the Chatham community. Beyond responding to emergencies, Sergeant Schaal dedicates his time to educating famil

On May 8, 2026, community leaders and professionals gathered at Real Life Church in Springfield as CILCSA welcomed insights from leadership expert Debbie Peterson in conjunction with Leadercast Live: Springfield. Debbie Peterson delivered an inspiring keynote presentation from her book, The Readiness Reset™, focused on helping leaders gain clarity and lead with greater purpose. Her presentation introduced the concept of the “Clarity Compass,” centered around four key areas: D