Laurie has decades of experience in customer service excellence. As a Midwest farmer's daughter, Laurie learned to master the art of customer engagement at just 9 years old, selling more sweet corn than her competition. Today, her sought-after keynote programs on delivering exceptional customer service experiences —as informative as they are entertaining —have helped thousands of leaders and teams across a variety of industries.
Laurie's programs reveal the customer service essentials that everyone on the team, from CEOs to front-line staff, must know to stand out in the marketplace. Delivered in her signature relatable style, a keynote program from Laurie is certain to be a valuable,
memorable experience for everyone.
📅 February 29th
⏰ 7:30 AM - 9:30 AM
📍 Horace Mann - 1 Horace Mann Plaza, Springfield, IL