Businesses in Springfield and Sangamon County are encouraged to take the ALL IN 4U pledge, a new health and safety initiative organized...

CILCSA Corporate Member, BOS, Adapts CX Approach During Covid 19 to Serve Customers and Keep Employees Safe A few weeks ago, CILCSA...

by Laurie Guest We have never seen anything like this: a total disruption of our world. This pandemic has impacted our daily lives from...

-Steve Peralta, BOS Vice President & Customer Experience Officer, CILCSA Board Member As numbers of exposed Covid-19 cases continue to...

SPRINGFIELD – March 21, 2020 – With hygiene being a key component to slowing the spread of COVID-19, All In One Laundry Center & Services...

For nearly three decades, Laurie Guest has shared her practical point of view on customer service and staff development with audiences...

A huge thank you goes out to Jim Britton, Chris Butler and Mike Pence for serving as the Panel of Experts for the CILCSA Educational...

Tons of people turned out for a fun-filled tailgate party at the Route 66 Drive In. Tailgates were transformed into on-site parties...