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Laurie Guest: The Ten Cent Decision
For nearly three decades, Laurie Guest has shared her practical point of view on customer service and staff development with audiences...
Feb 7, 2020
Panel of Experts – “What Keeps You Up at Night?”
A huge thank you goes out to Jim Britton, Chris Butler and Mike Pence for serving as the Panel of Experts for the CILCSA Educational...
Nov 20, 2019
Tailgate Party of the Year!
Tons of people turned out for a fun-filled tailgate party at the Route 66 Drive In. Tailgates were transformed into on-site parties...
Sep 7, 2019
Servicetopia by Jason Young
On May 9, 2019, Jason Young presented Servicetopia to CILCSA members. The event was held at the President Abraham Lincoln Library. ...
May 11, 2019
Slides from Servicetopia by Jason Young
Want to review all the great information you learned at Servicetopia by Jason Young? Here are the slides from the May 9, 2019,...
May 8, 2019
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