At CILCSA, we’re proud to celebrate individuals who go above and beyond to create WOW moments. Those extraordinary acts of service make our community shine. Our latest WOW Award recipient, Candy Loyd of Chick-fil-A in Springfield, Illinois, exemplifies what it means to serve with heart, dedication, and joy. Candy’s nominator stated that “Candy has shown what true customer service looks like—not simply in what she does, but in the spirit with which she does it. From the beginn

This year’s CILCSA Summit 2025: The WOW Effect  marked a major milestone of ten incredible years celebrating WOW moments in Central Illinois! The event brought together business leaders, service professionals, and community advocates from across the region for a day filled with inspiration, connection, and growth. Our Keynote Speaker of 2025 Back by popular demand, Jack Stahlmann kicked off the CILCSA Summit 2025 with his newest keynote, “The Upside: Navigating Negativity in