The Central Illinois Customer Service Association is proud to present our newest WOW Award Winner, Rachel Lewis of Mel-O-Cream, Fairhills Mall store! Rachel is a shining example of what the WOW Award is truly about! Thank you Rachel for providing such outstanding service to your customers. That genuine care landed her not one, but three nominations this quarter! Here is what one of Rachel’s nominators had to say, “Rachel is personable, knows her customers and is happy to

On May 8, 2026, community leaders and professionals gathered at Real Life Church in Springfield as CILCSA welcomed insights from leadership expert Debbie Peterson in conjunction with Leadercast Live: Springfield. Debbie Peterson delivered an inspiring keynote presentation from her book, The Readiness Reset™, focused on helping leaders gain clarity and lead with greater purpose. Her presentation introduced the concept of the “Clarity Compass,” centered around four key areas: D

Celebrating our most recent WOW Award Winner, Cheryl Churchill of Acadia on the Hill! At CILCSA, the WOW Award shines a spotlight on individuals who go above and beyond to make a meaningful difference in the lives of others. These are the people who lead with compassion, step up when it matters most, and embody the very best of care and service. We are proud to present Cheryl Churchill as our WOW Award winner, recognizing the meaningful impact she brings to those she serves.

The CILCSA Fireside Chat What an incredible night celebrating the close of 2025 and our 10-year anniversary at the CILCSA Fireside Chat! Mark Forinash of Caf é Moxo shared his story that was truly inspiring. We’re grateful he not only shared it with us, but that we get to have a business owner like him in our community. A Story of Strength and Service Mark Forinash, owner of Café Moxo, has faced more challenges than most in bringing his dream of owning a restaurant to fruiti