Join us in celebrating our latest “WOW” Award Winner, Monique Reed, from LensCrafters!
Words from Julie Davis, Monique's nominator: “When serving in public, service mishaps occur. When a person goes the extra mile to make it right, the result can be extraordinary service. Monique apologized, made no excuses, and never tried to point out the person to blame. She stayed focused on the issue and made serving the customer her TOP priority."
"The manner in which Monique handled this situation has made me want to come back to Lenscrafters again, and recommend them to others!"
If you know a community member who deserves to be recognized for their extraordinary act of kindness or superior customer service, please take a few moments to nominate them today!