Help us congratulate our newest WOW Award recipient To The Top Tree Service!
Words from Steve Miller, their nominator:
"We had a tree removed this past December and To The Top Tree Service was recommended to us. From the get go, I knew I was dealing with a dependable and ethical businessman. Tony (Mclaughlin) returned calls promptly, followed through on what he told us he would do, and his crew lived up to his "vision and mission" statements of providing excellent service, and making the whole process easy. His crew showed up on time, they explained to my wife what they were going to do, and did it. My two year old grandson was watching through the window, and when my wife took him out to watch they stopped the job, and let him get a closer look at the man way up in the tree.
Two important points from a customer service standpoint are; first, the clean up was excellent (including the stump removal), which made it look like they were not even there. Secondly, when a falling limb accidentally damaged the siding on the garage, they knocked on the door explained what happened, and what they were going to do. Low and behold on Sunday, another crew member showed up, looked at the damage, and said it would be replaced by the weeks end, and it was. The owner obviously sets the bar at what he believes is exceptional customer service, but what is more impressive is his staff also buys in with his philosophy which is a rarity in todays world. One last point, they were also very reasonable with their bid, with a couple of other tree companies telling us it could be done for what they charged."
If you know a community member who deserves to be recognized for their extraordinary act of kindness or superior customer service, please take a few moments to nominate them today!