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CILCSA – Live on WMAY Radio
Watch as Michael Thomas and Steve Peralta join Greg Bishop on WMAY to promote CILCSA’s upcoming event, “The Accidental CEO” with...
Apr 16, 2023


Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
“The Amazement Revolution” – Shep Hyken A Forward by Steve Peralta, VP/CXO Bank of Springfield & CILCSA Board Member One of many common...
Mar 30, 2023


Kickoff Event with Tess Fyalka!
Amazing 2023 kickoff event! WOW, Tess Fyalka did not disappoint! The whole keynote not only gave everyone some valuable insights into...
Mar 19, 2023


Member Spotlight: MASCO
Member Spotlight with Jeff Dillman & Cress Maddox of MASCO Packaging & Industrial Supply! Masco Packaging Industrial & Janitorial Supply...
Mar 16, 2023


Save the Date! Stephanie Stuckey with the Stuckey's Comeback Story!
Join us on May 12th, 2023 @ Route 66 Motorheads Bar, Grill, & Museum to hear Stephanie Stuckey! You don’t want to miss Stephanie Stuckey,...
Mar 12, 2023


Save the Date! March Madness Basketball Social!
Join us @ Route 66 Motorheads Bar, Grill, & Museum on April 3rd for March Madness Basketball Social! - Enjoy the NCAA Championship Game...
Mar 7, 2023


Warm Call Transfers Should Become a Standard….Not Optional Practice
Question: If a customer visits your business location to meet with one of your employees, do you assist said customer to the employee’s...
Feb 28, 2023


Springfield Clinic Announces WOW Award Winner
Join us in celebrating our latest “WOW” Award Winner, Jenny Bilyard, from Springfield Clinic! Words from, Liz Parker, Jennifer's...
Feb 27, 2023
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