The Central Illinois Customer Service Association is proud to present our newest WOW Award Winner, Rachel Lewis of Mel-O-Cream, Fairhills Mall store! Rachel is a shining example of what the WOW Award is truly about! Thank you Rachel for providing such outstanding service to your customers. That genuine care landed her not one, but three nominations this quarter! Here is what one of Rachel’s nominators had to say, “Rachel is personable, knows her customers and is happy to

Celebrating our most recent WOW Award Winner, Cheryl Churchill of Acadia on the Hill! At CILCSA, the WOW Award shines a spotlight on individuals who go above and beyond to make a meaningful difference in the lives of others. These are the people who lead with compassion, step up when it matters most, and embody the very best of care and service. We are proud to present Cheryl Churchill as our WOW Award winner, recognizing the meaningful impact she brings to those she serves.

At CILCSA, we’re proud to celebrate individuals who go above and beyond to create WOW moments. Those extraordinary acts of service make our community shine. Our latest WOW Award recipient, Candy Loyd of Chick-fil-A in Springfield, Illinois, exemplifies what it means to serve with heart, dedication, and joy. Candy’s nominator stated that “Candy has shown what true customer service looks like—not simply in what she does, but in the spirit with which she does it. From the beginn