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BJ Grand Salon & Spa's Lindsey Huff Presented with WOW Award

A group of smiling people pose together indoors. Lindsey Huff  holds an award and papers for the CILCSA WOW Award. They're wearing name tags and casual/business attire.

The Central Illinois Customer Service Association (CILCSA) presents WOW Award to Lindsey Huff from BJ Grand Salon and Spa in Springfield, Illinois!


Congratulations to Lindsey Huff, our 2nd Quarter WOW Award Recipient! Lindsey went above and beyond to support a fellow board member during a deeply personal struggle following major health issues. From the first interaction, Lindsey made her feel seen, supported, and truly cared for — offering not just expert advice and service, but genuine empathy. She listened, shared her own experiences, stayed by her side during the appointment, and even researched solutions after hours to help restore her client’s confidence.


Lindsey, your kindness and dedication left a lasting impact. You exemplify what it means to create a safe, empowering experience for others and that's what the WOW Award is all about.


Hand holding a glass award for Extraordinary Customer Service 2025 from Central Illinois Customer Service Association, with people in the background.

"We are beyond proud of Lindsey Huff for receiving the WOW Award! Her genuine care for others are at the heart of everything we strive for at BJ Grand Salon and Spa. Lindsey, thank you for going above and beyond not just for your clients, but for the entire community. You inspire us every day."

—BJ Grand Salon and Spa


If you know someone like Lindsey, we would love to hear from you! Nominate our next WOW Award winner so we can recognize their exceptional impact and service.



About Central Illinois Customer Service Association (CILCSA):

CILCSA is committed to improving service in our organizations, businesses and in the Springfield, Illinois (Central Illinois) area. We believe that together, we have a better chance of making a difference by leveraging and sharing each other’s experiences and successes to make Springfield the “Friendliest City.”


Interested in getting involved?



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