At CILCSA, we’re proud to celebrate individuals who go above and beyond to create WOW moments. Those extraordinary acts of service make our community shine. Our latest WOW Award recipient, Candy Loyd of Chick-fil-A in Springfield, Illinois, exemplifies what it means to serve with heart, dedication, and joy. Candy’s nominator stated that “Candy has shown what true customer service looks like—not simply in what she does, but in the spirit with which she does it. From the beginn

The Central Illinois Customer Service Association (CILCSA) presents WOW Award to Lindsey Huff from BJ Grand Salon and Spa in Springfield, Illinois! Congratulations to Lindsey Huff, our 2nd Quarter WOW Award Recipient! Lindsey went above and beyond to support a fellow board member during a deeply personal struggle following major health issues. From the first interaction, Lindsey made her feel seen, supported, and truly cared for — offering not just expert advice and service,

April 23, 2025, Springfield, IL - The Central Illinois Customer Service Association (CILCSA) presents WOW Award to Jenny Frye, Patient...